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Not Locked Moderated By admin MODERATORS:  ADMIN Reply to this Topic  Printer-Friendly Version Send this topic to a friend spacer
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<< Previous Topic HP Printer not connecting to my laptop. Next Topic >>
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New Message spacer spacer spacer spacerJuly 23, 2014 @ 2:50:46 AM spacer Reply to this Topic
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OTR214410
Member

Posts: 1

Joined:
Jun/27/14

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I had an issue while connecting my 2 year old HP printer to
my brother's laptop that I had borrowed for starting my own
business. I used a quick Google search to fix the problem but
that did not help me.

I then decided to get professional help to solve my problem.
After having received many quotations from various
companies, I decided to go ahead with Online Tech Repair
(www.onlinetechrepairs.com).

Reasons I chose them over the others:

1) They were extremely friendly and patient with me during
my initial discussions and responded promptly to my request.

2) Their prices were extremely reasonable.

3) They were ready and willing to walk me through the entire
process step by step and were on call with me till i got it fixed.

How did they do it?

1) They first asked me to state my problem clearly and asked
me a few questions. This was done to detect any physical
connectivity issues with the printer.

2) After having answered this, they confirmed that the printer
and the laptop were functioning correctly.

3) They then, asked me if they could access my laptop
remotely to troubleshoot the problem and fix it. I agreed.

4) One of the tech support executives accessed my laptop
and started troubleshooting.

5) I sat back and watched as the tech support executive was
navigating my laptop to spot the issue. The issue was fixed.

6) I was told that it was due to an older version of the driver
that had been installed.

My Experience

I loved the entire friendly conversation that took place with
them. They understood my needs clearly and acted upon the
solution immediately. Being a technical noob, I sometimes
find it difficult to communicate with tech support teams. It was
a very different experience with the guys at Online Tech
Repairs. You can check out their website
www.onlinetechrepairs.com or call them on 1-914-613-3786.

I would definitely recommend this service to anyone who
needs help fixing their computers.

Thanks a ton guys. Great Job....!!

ID: otr214410


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