A message from Erinn Ford, EVP, Advisor Engagement

Valued Partners,

I hope you all are enjoying your summer as August ends. I am currently at my annual family reunion (we refer to our crew as the Griswolds) and prepping my mom emotions as my daughters head back to college (Alexa in her senior year at Gonzaga University and Makenna continuing her education pursuing an International Marketing Masters program in London).

For this month’s issue, I’d like to give more clarity on how we’re creating opportunities and resources to help you fully leverage and engage along the digital transformation journey.

First and foremost, our continued focus on a digital experience

Key takeaways from the Digital Transformation Town Hall

• We understand that the digital experience has not been smooth, and we have heard your feedback.
• We own our tech stack, which means we can prioritize your requested fixes and enhancements in a more agile way, and have the right team decked against solving quickly.
• We are committed to transforming our tech stack around you and what will help you drive value in your business.
• Download the town hall slides or watch the replay inside OneHub.
• Bookmark the Digital (r)evolution microsite for updates.
• Stay abreast of all of our fixes and enhancements at: Osaic | OneHub

Latest Improvements & Enhancements to eQuipt

Based upon your ongoing feedback we have made strides in improving your experience. August updates include:

• Supervision: You now have one place for all account supervision activity, including supervisors accepting cases and financial professionals responding to supervisors’ questions.
• ASP Integration: You can now consistently look up non-brokerage (direct to sponsor) business within the Annuity Submission Platform (ASP), streamlining annuity order entry.
• Client Definitions: Client definitions have been upgraded to avoid duplicates (only Rep and SSN are considered). Avoids client name spelling mismatches.
• Client Profile – e-mail optional: You can open client accounts without being required to input an e-mail address -- though e-mail inclusion still recommended.
• eSignature: Document Management folders automatically created at time of document generation, rather than after documents were signed. Users will have a more consistent experience when uploading both e-signed and wet-signed documents into Document Management.

Our next release will include top feedback items:

• Search: Ability to search by account number in New eQuipt added as an additional way to locate clients and accounts
• Registration: Non-Brokerage (NB) Estate Inherited Roth IRAs & Estate Inherited IRA’s will be supported for both NFS and Pershing. Advisors will soon be able to open multiple NB accounts per registration.

Send in your experience on eQuipt directly to our team with this feedback form.

Our partnership – and people – in action

Advisor Engagement Town Halls

Over 700 of you who were able to attend our first Advisor Engagement Town Hall on August 12th. You can view the replay and these are a few key takeaways.

1. Your advisor engagement team is committed to bringing you the information, tools and resources you need to grow your business and serve your clients. Please join us for our future Advisor Engagement Community Connections by registering at the links below: 
   1. Tuesday, October 1st - 1PM PT/4PM ET
   2. Monday, October 28th - Live at ConnectED, 7AM ET
   3. Tuesday, December 3rd - 1PM PT/4PM ET
2. We are aware of the friction you are experiencing and will continue to connect your feedback to action and advocate for the most impactful improvements and accountability to your experience.
3. You are the center of what we do every day. We are here to partner holistically with you, committed to communication, and need your feedback on what matters most to you and your business. Please keep your feedback coming by submitting to Feedback@osaic.com, emailing our advisorengagement@osaic.com mailbox, or connecting with a member of my team.