November 2023
Empowering you to thrive
Helping You Reach Your Fullest Potential
Welcome to the first edition of Osaic Connections—a new monthly newsletter designed to keep you informed and connected to the great things happening at Osaic in support of your business and your growth.
We couldn’t be more excited about the journey we’re on, and the solutions we’re delivering based on your valued feedback. In fact, that’s how this newsletter was born: based on input from you and your peers that you want to hear more about the happenings and investments we’re making at Osaic to ensure we’re the best partner in the industry to you.
As Greg Cornick, President, Advice and Wealth Management, shared at ConnectED 2023: YOU are our strategy and the purpose of our work. Our mission is centered around helping you reach your full potential. The capabilities, programs, and leaders you’ll learn about in this newsletter will shine a light on how we’re delivering on this mission. If there are any topics you’d like to hear more about, let us know.
Thank you for your business, and for your partnership. It is our privilege to serve you.
Erinn Ford
EVP, Advisor Engagement
Head of Independent Channel

Journey to One Transition Experiences with Trisha Qualy
The Osaic Connections team recently sat down with Trisha Qualy, Managing Partner, Affiliated Advisors, to learn a bit more about who she is, and her experiences with rebranding her legacy Royal Alliance large enterprise to Osaic on the Journey to One.
Trisha’s from Minnesota and grew up starting a small business in her neighborhood. A few of her favorites were a photography studio, door-to-door popcorn sales, and a flower arrangement service. She enjoyed finding different ways to provide value to the people in her life and the hobbies she created for herself set the tone for how she would evolve professionally. She has always been an entrepreneur and loves working with other small business owners. She is proud to support close to 100 independent financial professionals across the country through Affiliated Advisors.
Now based in Minneapolis with her husband, Benjamin, and dog, Biscuit, she’s active logging long hours on city running trails and completing her first marathon. In her free time, she enjoys practicing yoga, quilting, and traveling.
As a large enterprise, the transition from Royal Alliance to Osaic, for Trisha Qualy and her colleagues leading Affiliated Advisors meant a coordinated communications effort that leveraged the Osaic Transition Portal and a solid bit of good luck with the timing of their annual advisor retreat.
Trisha’s Affiliated Advisor team brought together a large group of their advisors for their annual retreat just days after the formal announcement of the rebrand to Osaic. The power of an in-person meeting helped them listen to their advisors and share key messages.
“We certainly heard the obvious chatter about the Osaic name sounding like a pharmaceutical name, but we listened to them and shared our excitement as leaders and partners to Osaic. I personally like the name—it’s different, fresh, and gives a new start for us all,” she said. “If you’re in a leadership position, taking the lead in a positive way helps everyone else around you feel comfortable and at ease, and I genuinely continue to see more upside to this change.”
Leading up to and throughout their Journey to One,Affiliated Advisors did multiple check-in points with the financial professionals in their group. At one point, Trisha wondered if they were over-communicating. They were also monitoring their advisors’ correspondence with their clients.
“70% of our advisors sent out the templated client announcements Osaic provided on the Transition Portal. The other 30% didn’t communicate it all because they felt Osaic covered it in the letter they were required to send to clients.”
If financial professionals—or their clients—had questions, Trisha knew she could rely on Osaic leaders and relationships for answers.
“Some of our financial professionals wondered how the $250 marketing reimbursement amount was decided on. I felt very supported in our firm team with Dmitry Goldin and Tomika King that if we ever had a financial issue, we could bring that to them for resolution. We never needed to,” she said.
Exploring what’s unique about a change can help paint a picture for both advisors and clients, according to Trisha. She combined her positive outlook with a curiosity on the branding work completed by Sullivan in New York City.
“When I watched the announcement video, the thing that struck me most was the Sullivan Creative Director’s comments on the special 31-degree angle inside the name design. Rebranding a company is a significant investment in time and money, and the purpose behind those unique elements helps shape the story to all of us,” she said.
For those who are preparing to transition to Osaic, Trisha encourages you to rely on the various support mechanisms Osaic has put into place—especially the people across the firm who are knowledgeable, trained, and eager to help.
“You can really assure people when you show up, and Osaic did that for us, which allowed us to show up for our advisors,” she said.
Additional information about the Journey to One can be found on your advisor portal, which includes a link to your personalized Transition Portal if you’re within 60 days of your transition to Osaic. If you have questions or feedback you’d like to share with us in the interim, email Journey2One@Osaic.com.

Our Digital Transformation: A New Era of Innovation
At the heart of our Journey to One endeavor is our unwavering commitment to innovation through integration. We're thrilled to be on this journey with you, and we're determined to bring about transformative changes that will enhance your productivity and fuel your growth. Our mission is clear: to provide you with the information you need–faster than ever before–and empower you to do what you do best with efficiency and ease.
Specific to our digital transformation journey, we're creating a seamless, intuitive, and engaging experience for you and your clients by introducing or enhancing robust tools for communication, service, business insights, and account management. We're committed to delivering personalized data-driven experiences through your channel of choice, collaborating closely with our partners to ensure data flows where it's needed.
We are implementing a scaled release of OneHub–our new intuitive, modern, and customizable online portal that gives you tools and resources to nurture and grow your business at your fingertips. The platform, which will eventually replace our current distinct firm portals, is being tested by a small group of testers and will be available to all Osaic-affiliated financial professionals by Q2 2024.
OneHub offers:
- A sleek, easy-to-navigate design with refreshed, streamlined content, and integrated tools to help you gain valuable insights into your business, better service your clients, and build your community.
- A way to help you connect authentically with your peers, including an online platform that allows you to discuss common interests, challenges, and opportunities.
- Modern dashboards that provide extensive reporting and customizable business insights, including your pending earnings and business valuation.
In 2019, we introduced eQuipt, which allows you to complete full, end-to-end account opening–including the ability to conduct initial fact-finding, create investment recommendations, input necessary data, and process funding instructions–as well as engage with your clients, facilitate electronic delivery and signing, manage financial planning/consulting services rendered under the corporate RIA, and much more.
The next generation of eQuipt–now called eQuipt Early Access–will provide a unified client and account platform by incorporating full original eQuipt capabilities with the ability to:
- Open commission, non-brokerage, and Wealth Management Platform (WMP) advisory accounts.
- Generate funding documents.
- Automatically route documents to the home office.
- Regenerate documents after sending them to your client.
Eventually, eQuipt Early Access will support all Pershing and NFS registration types, allow for multi-account opening, and much more. Importantly, eQuipt Early Access’s upcoming integration with the WMP will allow you to retrieve proposals and launch a new proposal entirely inside the eQuipt platform, eliminating the need for you to bounce back and forth between systems. In 2024, we’ll help you build more of a digital connection with your clients through the eQuipt platform by introducing in-app messaging and push notifications.
We’re proud to announce that we’re at 100 percent utilization for Support Center, which was rolled out in phases throughout 2023. As of early August, Support Center manages all home office service requests, enabling enhanced visibility into ticket status and faster, more consistent resolution. Your feedback is crucial for ongoing improvements and has already driven these enhancements:
- More detailed email notifications to provide you with key details at a glance.
- New account subtype added for Government ID to facilitate account setup.
- New case category to submit questions/feedback about Osaic transition.
- Expanded chat functionality to quickly check status or confirm delivery of ACAT and Non-ACAT requests, etc., by choosing Transfers and selecting the Let’s Chat icon.
We’re already setting our priorities for 2024 and beyond and have many exciting plans that are yet to be announced, but one broad focus will be on mobile optimization for all our apps. As we continue along our Journey to One, please know that we want you to take an active role in shaping the future of our partnership. We're integrating your feedback into our approach wherever possible to make sure we meet your evolving needs. Together, we'll unlock a new era of innovation, collaboration, and success. We’re looking forward to sharing more in-depth insights and updates as we navigate this exciting path together.

Journey to One Transition Experiences with Brian Hartmann
The Osaic Connections team recently sat down with Brian Hartmann, CFP®, Partner, Granite Bridge Wealth, to learn a bit more about who he is, his approach to business, and his experiences with Royal Alliance’s rebrand to Osaic on the Journey to One.
In addition to his role at Granite Bridge, Brian founded a business networking group that focuses on helping business owners grow their respective companies while also supporting non-profit organizations within our community with their time, professional skills, and monetary contributions.
He enjoys family time outdoors with his wife, son, and daughter, bicycle riding or relaxing on the beach, and is an avid runner and occasional golfer. An active volunteer, Brian was chairman of the Robert Wood Johnson University Hospital Foundation Young Professionals Group from 2016-2020.
The combined power of video, technology, and positivity served Brian and his team, and helped created a successful experience during their recent transition into Osaic.
First and foremost, he and his practice partner shared their genuine excitement about the transition with their staff.
“One of the first things we did after learning we’d transition to Osaic is made sure our staff knew the benefits of the changes ahead. We knew if they were familiar with the end state, they’d feel confident in the change and could help reduce any concerns from our clients,” said Brian.
Then they focused on communicating to clients.
“The single most powerful thing we did as an office was to create a three-minute video that we sent to every single client. We used Vidyard, made it conversational with a positive tone, and we didn’t receive a single phone call from any clients with questions about Osaic.”
According to Brian, he leveraged the resources on the Transition Portal to capture key talking points and then he simply talked in the video like he would to his clients during a regular meeting. (Tip: If you’d like information on using Vidyard, visit your firm’s portal for details on this approved tool.)
Another way Brian and his team embrace technology is by using digital business cards, which were updated when they became Osaic with new required disclosures, eliminating a new print run.
“I don’t want to live on a piece of paper, I want to live inside my client’s phone,” he said. “Instead of printed business cards, we use a Dot Card. I simply update my contact information on my Dot Card, and it automatically updates it through the cloud to my client’s phone. I saved time and money converting to Dot Card, and I know my clients and prospects always have my most current contact information.”
There are three recommendations Brian has for his peers who are preparing to transition to Osaic.
- Take advantage of the support and communications. “The weekly Transition Newsletter and webinars are helpful.”
- Be proactive in communicating with your clients. “Internalize what the transition could mean to them and then record a video, make a call, or email them to give them a heads up. It will go a long way.”
- Be excited for the future. “I think the real tangibility of this change will be when we’re all on one tech platform together realizing the power of a combined network. At the end of the day, we – advisors – will get more community out of this change, giving us more support us to better serve our clients.”
Additional information about the Journey to One can be found on your advisor portal, which includes a link to your personalized Transition Portal if you’re within 60 days of your transition to Osaic. If you have questions or feedback you’d like to share with us in the interim, email Journey2One@Osaic.com.
Five Questions with Shawn Mihal
Shawn Mihal joined Osaic in May 2023 as SVP of Supervision and Operational Risk. The Osaic Connections editorial team recently sat down with him to learn about what his team is strategically focused on today—and what he envisions for the future of supervision and operational risk at Osaic.
Want to connect with Shawn? Reach out to him at Shawn.Mihal@Osaic.com.
One thing that truly excites me is the opportunity to proactively identify operational risk and work across the Osaic organization and with the financial professionals we serve. Continuing to improve efficiencies in our processes to create better experiences for our clients so they can run successful, compliant, and thriving businesses is really the goal. I don’t take the opportunity for granted. We have the right team of talented and dedicated professionals in place to deliver on that, and it’s a special time to be part of the Osaic organization.
The Journey to One is an extraordinary path to be on together. I am not just excited to be a part of it; I'm passionate about helping define how we all come together. The unification of our diverse organizations brings with it complexities, but it also offers countless opportunities. It's a chance for us to determine how we position ourselves as leaders and differentiators in this industry. My team and I are dedicated to finding innovative ways to achieve this goal.
Building partnerships and connectivity is at the heart of what we do. Since joining Osaic, I've had the pleasure of reconnecting with many clients, colleagues, and partners I’ve worked with in the past and have also met many new ones. I believe that the financial professionals at Osaic are some of the best around and that, together, we have the capacity to shape a future that not only benefits us but elevates the entire financial services industry. It’s been really inspiring to join an organization so focused on team coaching and development, as well as the sharing of ideas across departments. This collaborative spirit drives our commitment to providing you with the best possible support and resources.
We're always looking for ways to create more operational efficiencies, leveraging technologies like robotics and AI to enhance the overall experience and our value to our financial professionals. Moreover, we're future-focused, constantly evaluating applications and platforms that can further improve productivity and Osaic's ability to manage risk.
Ultimately, I believe the best way we can serve our financial professionals is by actively listening to their needs, goals, and concerns, and following through on our promises. At Osaic, we're not just focused on enforcing rules and regulations. We're redefining supervision as a value-added service that offers true partnership. Our goal is to collaborate with our financial professionals to build and nurture long-term relationships while helping them grow their practices in a compliant manner.
My wife and I are officially empty nesters – our daughter Lindsey is in college at George Washington University in Washington, DC, and our son Stone lives in Kansas City. We spend most of the year at our home in Ft. Lauderdale, FL, but escape to our house on Table Rock Lake in Missouri whenever possible to beat the Floridian heat. I’m also very close to my parents. My father turned 80 over the summer and my family had the pleasure of taking him on a really special two-week trip around Arizona and California, where we spent time in Sedona, at the Grand Canyon, and in wine country. It was a really great time for my family to reconnect and unwind.
Enterprise and Ensemble Study Groups Bring Leaders Together in Minnesota
Bringing community and connection to help leaders thrive
In early October, members of the Enterprise and Ensemble Study Groups came together in Minneapolis for two days of collaboration, fellowship, and problem-solving with their peers and leaders from across the Osaic network.
The study groups meet throughout the year and allow Osaic to foster community and bring individuals together to discuss and ideate on the opportunities and challenges they’re facing. The recent sessions focused on a variety of timely and relevant topics including Journey to One—our network-wide transition to one entity with one brand, practice management, growth resources, and more.
Will Isaac, CFP®, with Wealth Strategies, Inc., traveled from Muncie, IN, to attend. “Participating in the study groups helps us know we aren’t alone. Each Ensemble practice is unique, but in many ways similar. The study group has been a great way to share successes, lessons learned, and failures, to help all of us be better,” he said. “I leave each Ensemble meeting energized, refreshed, and inspired to hit the ground running again.”
Amber Carrick, SVP, Operations and Compliance, Keystone Financial Management, finds this opportunity to interact, share successes, and solve challenges with peers beneficial. Amber traveled from Nazareth, PA, to participate.
“Being a part of the Enterprise Study group has allowed me to sit side by side and network with like-minded professionals to share our best practices, provide recommendations for our pain points and with open minds, absorb ideas that we may have never thought of and have a sneak peek at the exciting things to come at Osaic,” she said. “It is also great to spend time with the Osaic leaders.”
Erinn Ford, EVP of Advisor Engagement and Head of the Independent Channel, whose team hosts the Study Groups, echoed Will and Amber’s enthusiasm about having the groups together and shared her gratitude for all who participated.
“It was a privilege to spend the week with growth-oriented and brilliant business leaders from across the Osaic network to dive into meaningful topics impacting their businesses. Community is at the heart of all that we do, and gatherings like the Enterprise and Ensemble Study Groups are one more way Osaic is committed to nurturing relationships in support of helping our clients thrive—both personally and professionally. We are so appreciative of our time together and I know, collectively, we can achieve remarkable things.”
When asked what one of his key takeaways was from the gathering, Will said, “We don’t have to operate in a vacuum. Reach out to peers and bounce ideas off one another—it pays off.”
Interested in being paired up with like-minded peers?
Email AdvisorEngagement@Osaic.com (mailto:AdvisorEngagement@Osaic.com).
Message from Jamie Price: FSI Board Appointment and Membership
The below letter was sent to all financial professionals on September 26, 2023.
I’m reaching out to you today with an important message and request regarding FSI membership.
I have had the privilege of working in the wealth management industry for over forty years, including spending the last six years dedicated to serving the independent advisor community. The current challenges our industry faces are unlike any I’ve seen before. Because of this, I have accepted the nomination as the incoming chair of the 2024 Financial Services Institute (FSI) Board.
I am committing my time to representing you and our industry with a strong focus on ensuring every individual can access competent and affordable financial advice, products, and services delivered by a growing network of independent financial professionals and financial services firms.
Below is a video message from me with information on the important work FSI does, why my commitment to advancing their advocacy is so strong, and the reasons we believe it is crucial for you to be a member.
Osaic’s network of nearly 10,500 financial professionals presents a significant opportunity to provide the support FSI depends on to fulfill its important work, which is particularly critical now. Currently, 60% of our financial professionals are FSI members. My goal is to have Osaic’s membership rate approach 100%.
Starting with the 2024 calendar year and going forward, we are automatically enrolling all financial professionals in FSI membership. Registered and non-registered assistants will not be automatically enrolled.
Membership is just $199 per year or less than $17 per month, which will automatically occur through a compensation deduction. My request of you is to continue with your membership if you are currently a member, and if you’re not, please allow the deduction to go through and join me in the fight to protect your business and your clients’ access to your advice.
If for any reason you choose not to support FSI and its advocacy efforts, which are aimed at protecting our industry on your behalf, I fully respect your decision.
Thank you in advance for supporting our entire industry. And as always, thank you for your continued dedication to your clients and for our partnership.
Sincerely,
Jamie Price
CEO and President, Osaic